Privacy Policy

Effective Date: May 25, 2026

Welcome to Luxelifelab.

These Terms of Service govern your access to and use of our website, products, services, and related features. Throughout these Terms, “Luxelifelab,” “we,” “us,” and “our” refer to the operator of this website. “You” and “your” refer to any visitor, customer, or user of our services.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and any policies referenced within them.

Please read these Terms carefully before using our website.

1. Online Store Terms

By using this website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you have permission from a parent or legal guardian to use this website.

You may not use our products or services for any illegal, fraudulent, unauthorized, or abusive purpose.

You must not transmit viruses, malicious code, automated attacks, or any other material that could damage, disrupt, or interfere with our website or services.

A violation of these Terms may result in the suspension or termination of your access to our services.

2. General Conditions

We reserve the right to refuse service, cancel an order, limit quantities, or restrict access to our website where reasonably necessary, including in cases of suspected fraud, payment risk, misuse, unlawful activity, pricing errors, or violations of these Terms.

We may update, modify, suspend, or discontinue any part of the website or service at any time. Where required by applicable law, we will provide reasonable notice of material changes.

You may not reproduce, copy, sell, resell, exploit, or commercially use any part of our website or services without our prior written permission.

Nothing in these Terms limits any consumer right that cannot legally be excluded or restricted.

3. Product Information

We make reasonable efforts to display product descriptions, photographs, measurements, colors, materials, and other details accurately.

However, colors and appearance may vary depending on your screen settings, lighting, device, and display technology. Minor differences in color, texture, stitching, measurements, or finishing may also occur between production batches.

Product measurements are approximate and may vary slightly due to the measuring method or manufacturing process.

These reasonable variations do not necessarily mean that a product is defective.

4. Product Availability

All products are subject to availability.

We may limit the quantities of products available to any person, household, geographic region, or order. We may also discontinue products or change product specifications without prior notice.

Adding an item to your shopping cart does not reserve it. An order is not confirmed until payment has been accepted and we have issued an order confirmation.

If an item becomes unavailable after you place an order, we may contact you to offer an alternative, cancel the affected item, or issue an applicable refund.

5. Prices and Charges

Product prices are displayed on the website in the currency selected or shown at checkout.

Prices may change without notice. A price change will not normally affect an order that has already been accepted, except where there is an obvious pricing or technical error.

Shipping fees, taxes, customs duties, import charges, and other applicable costs will be displayed at checkout where reasonably possible or explained in the relevant policy.

You are responsible for reviewing the full order total before completing your purchase.

6. Pricing and Website Errors

We try to ensure that all product, pricing, promotion, availability, and shipping information is accurate.

Occasionally, the website may contain typographical errors, technical errors, incorrect prices, outdated information, or omissions.

If an obvious error affects your order, we may contact you to confirm whether you wish to continue at the correct price or cancel the affected item. If we cancel an order because of an error, any payment collected for the cancelled item will be refunded.

7. Orders and Contract Formation

Submitting an order is an offer to purchase products from us.

After placing an order, you may receive an automated acknowledgement. This acknowledgement confirms that we received your order but does not necessarily mean that the order has been accepted.

An order is generally accepted when we send a confirmation stating that the order has been approved, processed, or shipped.

We reserve the right to reject or cancel an order before acceptance for reasonable reasons, including:

• Product unavailability

• Payment authorization failure

• Suspected fraud or unauthorized activity

• Incorrect customer or shipping information

• Pricing or inventory errors

• Geographic or legal restrictions

• Unusually large or repeated orders

If payment has already been collected for a cancelled order, we will issue an applicable refund.

8. Payment

You agree to provide current, complete, and accurate payment and billing information.

By submitting payment details, you confirm that you are authorized to use the selected payment method and authorize us and our payment service providers to process the transaction.

Payments may be processed by independent third-party payment providers. We do not directly control their systems, processing times, security checks, authorization decisions, or service availability.

We may perform or request additional verification where reasonably necessary to prevent fraud or unauthorized transactions.

9. Promotions and Discount Codes

Promotions, discount codes, gifts, and special offers may be subject to separate conditions.

Unless otherwise stated:

• Discount codes cannot be exchanged for cash

• Only one discount code may be used per order

• Discounts cannot be applied after an order has been placed

• Discounts may exclude selected products or collections

• Promotional offers may have an expiration date

• Discounts may not apply to taxes, duties, or shipping charges

We may cancel or modify a promotion where there is an obvious error, misuse, fraud, or technical issue, subject to applicable law.

10. Shipping and Delivery

Shipping methods, fees, estimated delivery times, tracking information, and possible delays are described in our Shipping Policy.

Delivery dates are estimates unless we expressly state otherwise.

Delivery may be affected by customs processing, carrier delays, public holidays, extreme weather, Black Friday, Cyber Monday, seasonal demand, transportation interruptions, strikes, or other events outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

Risk of loss and legal ownership of products will transfer according to applicable law and the delivery terms that apply to your order.

11. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or handling charges imposed by the destination country.

Unless these charges are expressly included at checkout, they may be payable by the customer.

Luxelifelab does not control customs assessments, inspections, charges, or clearance times.

Nothing in this section changes any mandatory tax or consumer protection obligation that applies to your purchase.

12. Returns, Refunds, and Cancellations

Returns, refunds, defective-item claims, and order cancellations are governed by our Refund & Returns Policy.

Please review that policy before placing an order.

Customers in the European Union or European Economic Area may have a statutory right to withdraw from eligible online purchases within 14 days after delivery, subject to legal conditions and exceptions. This right is separate from any additional return period offered by Luxelifelab.

Nothing in these Terms removes any refund, repair, replacement, cancellation, withdrawal, or guarantee right that cannot legally be excluded.

13. Size and Fit

Size charts and product measurements are provided as general guidance.

Fit may vary depending on the design, fabric, cut, body shape, and personal preference. Customers are responsible for reviewing the size information before ordering.

A product being tighter, looser, shorter, or longer than personally preferred does not automatically mean that the product is defective.

Please contact us before ordering if you need help selecting a size.

14. Accuracy of Account and Order Information

You agree to provide accurate, complete, and current information when placing an order or creating an account.

You are responsible for updating your email address, billing details, shipping address, and other information when necessary.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer, except to the extent required by applicable law.

15. User Accounts

Some website features may require an account.

You are responsible for maintaining the confidentiality of your login details and for activity occurring through your account.

Please notify us promptly if you believe your account has been accessed without authorization.

We may suspend or close an account where reasonably necessary because of fraud, misuse, security concerns, or a violation of these Terms.

16. Reviews, Comments, and User Content

You may be able to submit reviews, photographs, comments, feedback, suggestions, or other content.

You remain responsible for the content you submit.

By submitting content, you grant Luxelifelab a non-exclusive, worldwide, royalty-free license to use, reproduce, display, adapt, and publish that content for website, customer-service, operational, and marketing purposes, subject to applicable law.

You must not submit content that:

• Is unlawful, fraudulent, threatening, or abusive

• Infringes intellectual property or privacy rights

• Contains malicious code or harmful links

• Includes another person’s private information without permission

• Is misleading or falsely presented as a genuine customer experience

We may remove content that violates these requirements.

Nothing in these Terms prevents or penalizes customers from leaving an honest review or expressing a genuine opinion about our products or services.

17. Intellectual Property

All website content, including brand names, logos, photographs, graphics, product descriptions, page layouts, videos, text, software, and design elements, is owned by or licensed to Luxelifelab and is protected by applicable intellectual property laws.

You may use the website for personal and non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, scrape, or commercially exploit website content without prior written permission.

18. Third-Party Services and Links

Our website may use or link to third-party services, including payment providers, shipping carriers, analytics services, social media platforms, and external websites.

Third-party services are governed by their own policies and terms. We are not responsible for the content, availability, security, or practices of third-party websites or services.

The inclusion of a third-party link does not necessarily mean that we endorse that third party.

19. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, store, and protect personal information and describes the privacy rights that may be available to you.

20. Prohibited Uses

You may not use the website or services:

• For unlawful or fraudulent purposes

• To violate the rights of another person

• To infringe intellectual property rights

• To submit false payment or identity information

• To interfere with website security or functionality

• To distribute malware, viruses, or harmful code

• To scrape, crawl, or collect data through unauthorized automated means

• To impersonate another person or organization

• To place orders for unauthorized resale or deceptive purposes

• To harass, threaten, or abuse our staff or other users

We may restrict access where we reasonably believe a prohibited use has occurred.

21. Disclaimer of Warranties

We aim to provide reliable website access and accurate product information, but we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

To the maximum extent permitted by law, the website and services are provided on an “as available” basis.

This section does not exclude statutory warranties, legal guarantees, conformity rights, or consumer protections that cannot be waived.

22. Limitation of Liability

To the maximum extent permitted by applicable law, Luxelifelab will not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products.

Our total liability relating to a specific order will not exceed the amount paid for that order, except where a greater liability is required by law.

Nothing in these Terms excludes or limits liability for:

• Fraud or fraudulent misrepresentation

• Death or personal injury caused by negligence

• Intentional misconduct

• Gross negligence where it cannot legally be excluded

• Any liability or consumer right that cannot legally be limited

23. Indemnification

To the extent permitted by law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, your violation of these Terms, or your infringement of another person’s rights.

This section does not apply where such responsibility would unfairly limit a mandatory consumer right.

24. Events Outside Our Control

We are not responsible for a delay or failure caused by events outside our reasonable control, including natural disasters, extreme weather, war, civil unrest, epidemics, government restrictions, customs delays, transportation disruption, labor disputes, carrier failures, telecommunications outages, or interruptions to payment services.

We will make reasonable efforts to reduce the effect of such events and resume normal service.

25. Termination

You may stop using our website at any time.

We may suspend or terminate access if you materially violate these Terms, use the website unlawfully, create security risks, or engage in fraudulent or abusive conduct.

Termination does not affect rights or obligations that arose before termination.

26. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that part will be limited or removed only to the minimum extent necessary.

The remaining provisions will continue in effect.

27. No Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

28. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Refund & Returns Policy, and any other policies displayed on the website, form the agreement between you and Luxelifelab concerning your use of the website and purchase of products.

29. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to the business operating Luxelifelab, without removing any mandatory protections available to customers under the laws of their country or region.

Customers in the European Union may also benefit from mandatory consumer protections in the country where they live.

Nothing in these Terms requires a consumer to give up rights or legal remedies that cannot lawfully be waived.

30. Dispute Resolution

If you have a concern, please contact us first. We will make a reasonable effort to review the issue and reach a fair resolution.

Nothing in this section prevents you from using a court, consumer protection authority, payment dispute process, or other remedy available under applicable law.

31. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, technology, or legal obligations.

The updated version will be posted on this page with a revised effective date.

Changes will apply from the date stated in the updated Terms, except where applicable law requires additional notice or consent.

32. Contact Information

Questions about these Terms of Service may be sent to:

Email: support@luxelifelab.com

When contacting us about an order, please include your order number and the email address used at checkout.