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✨ Free Shipping on Orders Over $58!

✨ New Arrivals Just Landed — Discover Your Next Statement Look.

Shipping Policy

At Luxelifelab, we want your order to arrive safely and as smoothly as possible. Below you will find information about our shipping rates, estimated delivery times, tracking, and possible delays.

Shipping Destinations

We currently ship to customers in the United States and selected European countries and regions.

Shipping availability may vary depending on the delivery address, local carrier coverage, and product availability. If we are unable to ship to your location, we will contact you as soon as possible.

Shipping Rates

We offer free standard shipping on orders of $58 USD or more.

For orders below $58 USD, the following standard shipping fees apply:

  • United States: $8.99 USD per order

  • Europe: $6.99 USD per order

The applicable shipping fee will be displayed at checkout before you complete your purchase.

The free shipping threshold is calculated based on the order subtotal after discounts and before any applicable taxes, duties, or additional charges.

Order Processing

After your order is placed, we will begin preparing it for shipment.

Most orders require a short processing period for order confirmation, quality checks, packaging, and handover to the shipping carrier. Processing time is separate from the estimated delivery time.

During busy periods, processing may take longer than usual. We appreciate your patience while our team carefully prepares your order.

Estimated Delivery Times

Estimated standard delivery times are:

  • Europe: approximately 8–12 business days

  • United States: approximately 12–16 business days

Delivery estimates begin after the order has been processed and shipped.

Business days generally exclude weekends and public holidays. These timeframes are estimates rather than guaranteed delivery dates, as delivery may be affected by customs processing, carrier operations, and other circumstances outside our direct control.

Holiday and Peak-Season Delays

Shipping and processing may take longer during high-volume periods, including:

  • Public holidays

  • Christmas and New Year

  • Black Friday and Cyber Monday

  • Seasonal sales and promotional events

  • Major shopping festivals

  • Unexpected surges in order volume

During these periods, carriers and fulfillment centers may experience heavier workloads, which can result in additional processing or transit time.

We recommend placing time-sensitive orders as early as possible.

Extreme Weather and Other Unexpected Delays

Delivery may also be delayed by circumstances outside our reasonable control, including:

  • Extreme weather

  • Storms, floods, wildfires, or snow

  • Natural disasters

  • Customs inspections

  • Transportation interruptions

  • Carrier service disruptions

  • Strikes or labor shortages

  • Public health emergencies

  • Local delivery restrictions

We will always do our best to assist, but Luxelifelab cannot guarantee an exact delivery date when delays are caused by carriers, customs authorities, severe weather, or other external events.

Order Tracking

Once your order has shipped, tracking information will be sent to the email address used at checkout.

Please allow a few business days for the tracking status to update after receiving your shipping confirmation. In some cases, the carrier may not scan the parcel immediately.

Tracking updates may also pause while a parcel is moving between international shipping facilities or undergoing customs clearance.

Customs, Taxes, and Import Duties

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Unless otherwise shown at checkout or required by applicable law, these charges are not included in the product price or shipping fee and may be the customer’s responsibility.

Customs policies vary by country. We recommend checking with your local customs authority if you are unsure whether additional charges may apply.

Luxelifelab does not control customs inspections or the time required for customs clearance.

Address Information

Please make sure your shipping address is complete and accurate before placing your order.

Customers are responsible for providing the correct:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • State, province, or region

  • Postal or ZIP code

  • Telephone number

If you notice an error in your shipping address, please contact us as soon as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

Luxelifelab is not responsible for delivery problems caused by incomplete or incorrect address information provided by the customer.

Failed Delivery and Returned Packages

If a package cannot be delivered because of an incorrect address, repeated failed delivery attempts, refusal of the package, or failure to collect it from a local pickup point, it may be returned to the sender.

If this happens, please contact our customer care team. Additional shipping fees may apply if the order needs to be sent again.

Any refund for a returned package may exclude the original shipping cost, return shipping charges, or other carrier fees, except where prohibited by applicable law.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot find it, please:

  • Check around the delivery location

  • Ask household members or neighbors

  • Contact your building reception or property manager

  • Check with the local delivery carrier

Sometimes a carrier marks a parcel as delivered shortly before the final handover. We recommend allowing a short period before reporting the package as missing.

If the parcel still cannot be located, please contact our customer care team with your order number and tracking information.

Lost or Damaged Packages

If your package appears to be lost in transit or arrives visibly damaged, please contact us as soon as possible.

For damaged packages, please keep the item, shipping label, and original packaging. We may ask for photographs or videos so that we can review the issue and work with the shipping carrier.

We will assess each case carefully and offer an appropriate solution where applicable.

Split Shipments

In some cases, items from the same order may be shipped separately due to product availability, warehouse location, or packaging requirements.

You may receive more than one package and more than one tracking number. Additional shipping charges will not be added when we choose to divide an order into multiple shipments.

Order Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel your order.

We will do our best to help, but changes and cancellations cannot be guaranteed once an order has entered processing or has been shipped.

Once an order has shipped, it cannot normally be recalled or redirected. The applicable return or refund policy will apply after delivery.

Contact Us

If you have any questions about shipping, tracking, or delivery, please contact our customer care team through the contact information provided on our website.

To help us assist you more quickly, please include your order number and the email address used when placing the order.