Return & Exchanges

At Luxelifelab, we hope every piece feels just right when it arrives. If something is not as expected, please contact us and our customer care team will be happy to review the situation with you.

Return Eligibility

We accept return requests within 30 days of the date your order is delivered when an item:

• Arrives damaged or defective

• Is significantly different from the item ordered

• Is incorrect in style, color, or size due to an error on our part

Except where required by applicable law, we do not accept returns for change of mind, incorrect size selection, personal preference, or unwanted items.

To qualify for a return, the item must be unworn, unwashed, unaltered, and returned with its original tags and packaging.

EU and EEA Customers

Customers located in the European Union or European Economic Area may have a legal right to withdraw from an eligible online purchase within 14 days of receiving it, without providing a reason.

This statutory right is separate from our 30-day defective-item policy and is subject to the conditions and exceptions provided by applicable consumer law.

To exercise your right of withdrawal, please contact us within the required period and clearly state that you wish to cancel your purchase.

How to Request a Return

Please contact our customer care team before returning any item. Include:

• Your full name

• Your order number

• The item you wish to return

• A brief description of the issue

• Clear photographs or a short video showing any defect, damage, or incorrect item

Please do not send a return without receiving return instructions from us first. Unauthorized returns may be delayed or refused.

Return Shipping

Customers are generally responsible for return shipping costs.

Please use a trackable shipping service and keep your shipping receipt until your return has been completed. Luxelifelab is not responsible for returned parcels that are lost, damaged, or delivered to an incorrect address.

Where applicable consumer law requires us to cover or reimburse return shipping costs, we will follow those legal requirements.

Original shipping charges are non-refundable unless the item was defective, incorrect, or otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order shortly after delivery. If an item arrives damaged, defective, or incorrect, contact us as soon as possible and within 30 days of delivery.

Once we review the information provided, we may offer an appropriate solution, such as:

• A replacement

• A refund

• Store credit

• Another reasonable resolution agreed with you

Please do not discard the item or its packaging until your request has been reviewed.

Items That Cannot Be Returned

Unless required by applicable law, we cannot accept returns for:

• Items that have been worn, washed, altered, stained, damaged, or used

• Items without their original tags or packaging

• Personalized or customized products

• Intimate garments or hygiene-sensitive items with opened protective seals

• Gift cards

• Final-sale items clearly marked as non-returnable

• Items damaged through misuse, improper care, or normal wear and tear

Size and Fit

Product measurements and size recommendations are provided as a guide. Because fit preferences and body shapes vary, choosing an incorrect size does not normally qualify as a product defect.

We recommend checking the product size chart carefully before placing your order. Our customer care team will be glad to assist with sizing questions before purchase.

Refund Review

After your return is received, we will inspect the item and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

We reserve the right to reduce or refuse a refund when an item is returned used, damaged, incomplete, or in a condition that reduces its value, to the extent permitted by applicable law.

Exchanges

We do not currently offer direct exchanges.

When a return is approved, you may place a new order for the preferred item or size. This helps ensure that the replacement item is available and can be processed without unnecessary delay.

Order Cancellations

Please contact us as soon as possible if you need to cancel an order.

We will do our best to help, but cancellation cannot be guaranteed once an order has entered processing or has been shipped. If the order has already shipped, the applicable return conditions will apply after delivery.

Missing or Undelivered Orders

If your tracking information shows that a parcel was delivered but you have not received it, please check with household members, neighbors, building management, and the local delivery carrier first.

If your order still cannot be located, contact us so we can review the available tracking information and assist where possible.

Refunds for Unshipped Orders

If we are unable to ship your order within the promised timeframe, we will contact you with available options, which may include agreeing to a revised delivery timeframe or receiving a refund, as required by applicable law.

Contact Us

For return or refund assistance, please contact our customer care team through the contact details provided on our website.

Please include your order number in your message so we can assist you more quickly.

Your Statutory Rights

Nothing in this policy limits or excludes any consumer rights that cannot legally be waived under the laws applicable to your purchase.

Where this policy conflicts with mandatory consumer protection law, the applicable legal requirement will take priority.